Last updated: October 2025

1. Introduction
This Privacy Policy outlines how Karen More Wellness ("we", "our", or "us") collects, uses, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and applicable laws.

2. What Data We Collect
We may collect and store the following information when you:

• Sign up for our mailing list
• Register for a retreat, workshop, or service
• Book a 1:1 consultation or event
• Complete a health form or intake questionnaire

Data we collect may include:

• Full name
• Email address
• Phone number
• Billing address
• Emergency contact information
• Dietary needs, allergies, or medical history (if voluntarily provided)
• Booking and payment details
• IP address and device/browser data

3. How We Use Your Data
We use your personal information to:

• Process bookings and payments
• Communicate important event or session details
• Deliver digital services or email sequences
• Respond to inquiries or support requests
• Comply with legal obligations
• Send marketing emails (with your consent)
• Analyze site usage and improve our services

4. Sensitive Data
For retreat or wellness bookings, we may collect health-related data (e.g., dietary needs, medical conditions) to ensure your safety and comfort.
This information is stored securely and only accessed by authorized personnel or facilitators. You may choose not to share sensitive data, though it may affect your ability to participate fully.

5. Legal Basis for Processing
We process your personal data based on:

• Consent – when you opt into our newsletter or provide health information
• Contractual necessity – to fulfill retreat or session bookings
• Legitimate interest – for business operations and customer support
• Legal obligation – to maintain records or comply with tax laws

6. Sharing Your Data
We only share your data with trusted third parties when necessary:

• Booking or payment processors (e.g. Stripe, TinyCal, ThriveCart)
• Email marketing platforms (e.g. AWeber)
• Retreat facilitators or contractors (for relevant retreat preparation only)
• Legal or tax authorities, when required
• We never sell or rent your data.

7. Data Retention
We retain your data:

• For as long as necessary to provide services
• For 6 years for financial or legal record keeping
• Health and intake forms are securely deleted after the relevant retreat or session concludes, unless otherwise agreed

8. Security
We take appropriate technical and organizational measures to protect your data, including secure servers, limited access, and encrypted storage where possible.

9. Cookies
Our website uses cookies for analytics and site functionality. You can manage your preferences via your browser settings.

10. Updates to This Policy
This Privacy Policy may be updated from time to time. The most recent version will always be posted on this page.

11. Contact Information
For any questions about these Terms, please contact us at: info@karenmorewellness.com